Streamline communication.Maximize efficiency.
Relayo centralizes every inbound message and call, answers technical queries from a knowledge graph of your own catalogue and service history, and escalates the rest to the right expert — so the quote requests you used to lose become revenue you can count.
- 31%
- of inbound quote requests go unanswered after hours
- 4.2 h
- average first-response time before Relayo
- 9 min
- average first-response time after Relayo
Live inbound queue
routingPhone · 17:42
“Need a MERV 13 equivalent for a 24×24 housing, 2 units.”
Answered from graph
Email · RFQ
“Attached spec for dust collector retrofit — Dorval plant.”
Escalated · App. engineering
Web form · FR
“Quel est le délai pour des filtres HEPA 99,99 %?”
Answered from graph
Recovered this month
$61,400
Illustrative sample data
The missed-revenue ledger
Your inbound problem is not a support problem. It is a revenue leak.
A mid-sized Montreal filtration shop fields dozens of calls and RFQs a week. The ones that ring out at 17:05, or sit in a shared inbox over the weekend, are the ones a competitor quotes first. Relayo counts them, answers them, and shows you what came back.
42
/ month
Missed inbound calls
Rings after 17:00, during shop-floor visits, or while the estimator is on another line.
11
/ month
RFQs never quoted
Emails with spec sheets attached that never made it into the quoting queue.
$14.2K
avg. value
Typical filtration contract
Housing retrofit plus a 12-month MERV 13 filter-change schedule.
$61K
/ month
Revenue put back in play
Every recovered call and RFQ is logged, attributed, and reported to your team.
Figures shown are an illustrative sample scenario, not a customer guarantee.
The platform
Everything inbound, understood in your own vocabulary.
One inbound hub, every channel
Phone, voicemail, shared inboxes, RFQ portals, web forms and WhatsApp land in a single queue — no channel quietly dropped because nobody owns it.
A knowledge graph of your catalogue
Spec sheets, MERV ratings, housing dimensions, part numbers, lead times and past service history are linked — so answers cite your real documents, not guesses.
Escalation to the right expert
A dust-collector sizing question routes to your application engineer; a maintenance callback routes to service dispatch. With full context attached.
Missed-revenue ledger
Each inbound is valued, tracked and reconciled against quotes issued, so you can see recovered pipeline in dollars — not deflection percentages.
Bilingual by default (FR / EN)
Québec-ready from day one. Callers and buyers get answered in the language they wrote in, with Montreal-appropriate terminology.
Answers you can audit
Every reply links back to the source document and revision. Anything outside the graph is escalated instead of invented.
STEP 01
We map your resources
Catalogues, price books, spec PDFs, past quotes and service notes are indexed into your private knowledge graph — no rewriting your documentation.
STEP 02
Relayo answers the routine
Filter cross-references, lead times, order status, MERV equivalence, site-visit scheduling — resolved instantly, in French or English.
STEP 03
Experts get the rest, in context
Complex sizing or pricing goes to the right person with a summary, the relevant documents and a suggested quote to approve.
Where we differ
Horizontal AI agents leave the industrial gap open.
Generic deflection platforms optimise for ticket volume. Filtration companies get paid on quotes. That difference shapes every decision below.
| Capability | Relayo | Sierra | Lorikeet | Copilot / Dynamics |
|---|---|---|---|---|
| Industrial filtration knowledge graph out of the box | ||||
| Recovered-revenue reporting in dollars | ||||
| Phone + voicemail included, not an add-on | Add-on | Chat first | Add-on | |
| Escalation to named human experts with context | Partial | |||
| Bilingual FR / EN as standard | Config | Config | ||
| Flat price per company, no per-seat or per-resolution meter | ||||
| Time to first live channel | 3 weeks | 6–10 weeks | 4–8 weeks | 1–2 quarters |
Early customers
Three industrial customers live. Placeholder quotes until they go on record.
“We were losing Friday-afternoon RFQs to whoever answered first. Relayo picked up 38 of them last quarter and handed us the ones worth quoting.”
“The escalations arrive with the housing model, the last filter change and the customer's site notes already attached. My estimator just prices it.”
“Our clients write in French, our catalogue is in English. Relayo is the first tool that handled both without a translation mess.”
Placeholder testimonials with fictional companies.
Pricing
One retainer per company. Every inbound channel included.
No per-seat licences, no per-resolution meter — priced for the realities of a Montreal manufacturing budget.
Industrial retainer
$4,000CAD / month
Single company, all sites on one address book. Annual commitment, monthly billing.
- Every inbound channel: phone, email, RFQ portal, web forms, WhatsApp
- Private knowledge graph built from your catalogue and past quotes
- Unlimited internal users — no per-seat charges
- Expert escalation routing with full context hand-off
- Monthly recovered-revenue report for your leadership team
- Bilingual FR / EN coverage and Montreal-based onboarding
Multi-site groups
Several operating companies, separate catalogues or a distributor network? We scope a group retainer with one knowledge graph per entity and consolidated reporting.
Talk to usOnboarding in three weeks
Indexing, escalation tuning and a shadow-mode week are included in the retainer — no separate implementation fee.
FAQ
Questions we get from plant and sales leadership.
Something not covered? Join the waitlist and ask directly — a person from the Montreal team replies.
How is Relayo different from Sierra, Lorikeet or Microsoft Copilot?
Those platforms are horizontal: you bring the knowledge, the integrations and the tuning. Relayo ships with an industrial-filtration knowledge model, treats the telephone as a first-class channel, and reports outcomes as recovered revenue instead of deflection rate. Pricing is flat per company rather than per seat or per resolution.
What does Relayo do when it does not know the answer?
It escalates. Anything outside the knowledge graph — custom sizing, non-standard pricing, warranty judgement calls — is routed to the right expert with a summary and the relevant documents. Relayo never invents a specification.
How long does onboarding take?
About three weeks for the first live channel. Week one indexes your catalogue and past quotes, week two tunes escalation rules with your team, week three runs in shadow mode before going live.
Do you replace our team?
No. Relayo removes the repetitive first pass — status checks, cross-references, lead times — so your estimators and application engineers spend their day on the inquiries that carry a contract.
What does it cost?
A flat $4,000 CAD per month per company, covering every inbound channel and unlimited internal users. Multi-site groups are quoted separately.
Is our data kept private?
Your knowledge graph is isolated per company and used only to answer your own inbound traffic. It is never pooled with, or used to train on behalf of, another customer.
Get started
Find out what your missed inbound is worth.
Join the waitlist and we'll run a free inbound ROI audit on one month of your call and email volume — you keep the numbers either way.